Ordering FAQ

HOURS OF BUSINESS

We are open for business Monday through Friday, from 8:00 am to 5:00 pm, Pacific Standard Time

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CONTACTING US

  • PHONE ORDERS: 805.466.6293

  • FAX ORDERS: 805.466.4782 (available 24/7)

  • TECHNICAL INQUIRIES: please call 805.466.6293

  • EMAIL: info@italiareproductions.com

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ORDERING

  • In order to expedite the ordering process, please have all your information ready when you call us. This would include the following: a) part numbers, if possible; b) make and year of the car; c) your delivery address; d) email address; e) telephone number. If you are ordering by credit card, have your credit card number, card expiration date, and the cardholder's name on hand.

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FAX ORDERS

  • Orders may be faxed to: 805.466.4782. This service is available 24/7. Along with your order, please be sure to include your name, telephone number, fax number and email address. Orders faxed to us on either Saturday or Sunday will be processed on Monday.

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MAIL ORDERS

  • Please send mail orders to: Italia Reproductions, c/o EC Products Design, Inc., PO Box 2360 Atascadero, CA 93422. Packages should be sent to 8981 La Linia, Unit 1, Atascadero, CA 93422

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INTERNATIONAL ORDERS

  • We welcome business from international clients, and have been serving them for many years. We recognize the extra care that your order requires. International orders may be faxed, emailed, or phoned in to 805.466.4703. Due to the special attention required by international orders, there will be a $10.00 processing fee added to each order.

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PAYMENTS

  • We accept Visa, Mastercard and American Express credit cards. American Express users will receive 5% less discount on all parts due to their purchase surcharges. Your card will not be charged until your order leaves our warehouse. You may also prepay your order or have it shipped COD. Certain restrictions apply.

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SHIPMENTS

  • We know your time is valuable and we know you want your parts as quickly as possible. If you place your order by 3:30 pm, PST, and your parts are in stock, every effort will be made to ship it the following business day. Most orders ship UPS Ground unless otherwise specified. UPS Air and USPS shipping are available on request. Some exceptions apply. Shipping charges are at our cost, plus a $5.95 handling fee per order. If applicable, there is also a $8.50 charge on COD orders. For your added convenience we also drop-ship from third-party resources. The fee for drop-ship orders is $6.95.

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SATISFACTION GUARANTEE

We back everything we sell with our special Assurance of Quality. For every product that you order (excluding special order items and electrical parts), we offer a 30-day return period, for any reason whatsoever.

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PRODUCT RETURNS

  • A 'Return Authorization Number' (RAN) is required for all returns made within 30 days of receipt of your order. Please call us at 805.466.6293 to request your RAN. Exceptions will be allowed when we are made aware of a defective product. Certain restrictions apply to electrical and special order parts. Write the RAN on your invoice copy and place it inside the box. Also boldly mark the RAN on the exterior of the box. A 20% restocking fee will be charged if the returned part requires cleaning or repackaging. Cores must be returned at your expense. If you are returning large or heavy items, you are responsible for placing them in a sturdy box. All return packages must be insured.

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DAMAGED MERCHANDISE

  • Please be sure to inspect your package directly upon receipt. If it has been damaged in transit, save all the original packaging material and notify the carrier immediately. Be sure to also notify our customer service department.

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MISCELLANY

  • All prices, part numbers, specifications, terms and policies are subject to change without notice. The liability of Italia Reproductions is limited to the replacement of defective or incorrect parts. We will pay UPS Ground shipping in this case. We are not liable for any damage or loss caused by delays, failure, or any consequential damage arising from any cause whatsoever, or for costs of labor, towing, storage, transportation, or any other charges incurred in the replacement or repair of a defective item. Further, in order for any warranty to be considered in force, the part must not have been altered in any manner.

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